Frequently Asked Questions
Enamel Pin Related Questions
What do the enamel Pin Grades mean?
We check each enamel pin individually to determine what grade it falls under. All enamel pins are made by machine and hand in factories. Human and computer/tech errors are common. No pin is perfect. These lists are not extensive, this is just to give an idea of what to expect. Detailed breakdowns of each grade are shown below.
~ A GRADE: Will have small flaws, in the metal or enamel such as tiny dents, tiny scratches and/or tiny marks/dots etc. Not very noticeable at all.
~ B GRADE: Has more flaws than A GRADE pins but mostly noticeable more close up. These are great for those on a budget but still want a nice looking pin. Including but not limited to: areas of uneven enamel, small spots of missing enamel, scratches in the enamel or metal, small areas of over-spill in the eneamel, dust or marks in and on the enamel, uneven glitter, wonky/bent pin backs, thick/uneven metal & other errors in the metal etc.
~ C GRADE: Has the most flaws that are much more obvious to the naked eye. Great if you want to grab a cheap version of a pin design for wearing daily. Including but not limited to: large pieces of missing enamel, incorrect colours used in different areas, larger areas of uneven enamel, large areas of over-spill in the enamel, wonky/bent/broken pin backs, large scratches & errors in the metal work or enamel etc.
PLEASE NOTE: Photos of individual pins and errors CANNOT be provided.
What is an Enamel Pin Pre-order?
Sometimes we will put some pin designs up for pre-order on the shop. These will be pin designs already in production or pins we wish to make. Pre-orders help to make sure the pins you want get made! We usually offer a limited number of pre-orders at a reduced price. The pre-order post will state the expected time frame for the design. Please note that these can change based of things out of my control. Frequent updates will be on the FMD Instagram. If there are any severe delays, FMD will email customers directly.
How do you ship your pins?
We have 3 different sizes of backing cards, small, medium and large. Small can fit 1 or 2 pins depending on size, medium can fit 3-5 pins depending on size and large can fit 4+ depending on size. All backing cards are the same apart from the backing card for the Book Stack pins which have their own backing card. If you do not want pins on the same backing card (such as for a gift etc) then please do leave a note in the cart (bottom left of the cart page) when checking out.
The metal on my enamel pin(s) has started to change colour? What do I do?
It is very common for rose gold and silver plating to tarnish over time and it is completely normal!
You can buy a range of different cloths/wipes or liquid polish specifically designed to clean silver plated items. I would recomment using a soft cloth and not using too much of whatever polish as sometimes it can cause some of the tarnish to stick on the enamel, making it look dirty (especially if your pin has white enamel on it!)
Gold plating can sometimes tarnish a little but is not as common as rose gold tarnishing. Again there are supplies avaible specifically for gold plated metals you can buy.
Please note that this is totally normal and unavoidable, no refunds will be given for pins that tarnish over time. No refunds will be given to pins that may have been damaged during customer polishing.
Will you restock X pin design?
As of late 2023 I will not be making any more enamel pins, due to multiple reasons including a metal allergy i seem to be developing on one of my hands. So the answer to this is no for enamel but if a design is wooden or other material then a restock is a possibility.
Other Questions
Do you still ship to EU member countries?
Currently we are unable to ship to:
France, Germany, Poland, Greece, Lithuania, Luxembourg, Bulgaria, Cyprus, Latvia, Portugal, Romania, Sweden, Slovakia & Spain.
We can still ship to other EU member countries. Please check the Ordering & Shipping page for more specific information, such as timeframes, customs/VAT/import fee information etc.
I am not happy with my item/service, how do I contact you?
If you have any issues with the item you recieved or the service Felfira Moon Designs provided, please contact us on felfiramoondesigns@gmail.com and we will try our best to help you and resolve any issue you may have.
Is all your packaging eco-friendly?
Our clear sleeves are actually made from vegetable starch and will have a sticker on to let you know it is biodegradable and compostable. Everything else is shipped on/in paper or a resuable pouch or gift box. If you have any questions about what your item ship on or in, please do send us a message.