Next shipping days: Wednesday 15th July & Tuesday 21st July
Next shipping days: Wednesday 15th July & Tuesday 21st July
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Shipping

SHIPPING UPDATE MAY 2020 REGARDING COVID-19 - PLEASE READ

Due to the state of the world at the moment, there are a lot of delays in postal systems across the world. Therefore Royal Mail cannot guarantee any of their usual shipping times.

I will still be shipping your packages out about once a week. The day may vary depending on post office opening times etc

Current timescales are:

UK: Royal Mail is still shipping 1st Class within a reasonable time but there are some delays in parts of the country. If it has been 2 weeks since you have received your shipping email but have not got your package, please contact me with your order number.

INT: Royal Mail will pass onto a courier in your country. Once that happens, Royal Mail no longer has any responsibility of how long it will take for your package to reach you. It could take only a couple of weeks if you live in Europe for example or it could take many more if you live further out. If it has been 8 weeks since you have received your dispatch email but have not got your package, please contact me with your order number. PLEASE NOTE: If you do not purchase tracking, I cannot tell you where your package is. I politely ask that you wait the 8 weeks before contacting me as I will not be able to do anything before that point. If you are concerned about post reaching you, PLEASE PURCHASE TRACKING.

**Making a purchase from the shop as of May 2020, means you agree to the wait times stated times above**

Royal Mail prices went up at the end of March, prices have had to increase to take their new shipping prices into account.

Post & Packaging charges are as follows:

UK

1st Class - £1.90
Signed For 1st Class - £3.00

'EUROPE'

International Standard - £4.50 
International Tracked & Signed - £9.00
*it is RECOMMENDED to buy tracked shipping if you purchase unique items: Resin Trays/Pin Banners*

'REST OF THE WORLD'

International Standard - £6.00
International Tracked - £10.50
*it is RECOMMENDED to buy tracked shipping if you purchase unique items: Resin Trays/Pin Banners*

Large orders may need to ship in more than one package. This will not effect your shipping costs.

**For items such as Resin Trinket Trays & Upcycled Pin Banners, it is RECOMMENDED for international customers to select a TRACKED SHIPPING OPTION. As each piece is unique, it cannot be replaced so tracked shipping is the best option I have to get things to my INT customers safely**

All orders over £75 will automatically be upgraded to TRACKED shipping, no need to purchase tracked shipping.

PLEASE NOTE: It can take up to 24hrs for tracking numbers to update.

I will ship items approx once a week. Please follow my Instagram for updates on processing and shipping.

Once your order has been posted, I cannot be held responsible for any delays. These can range from getting stuck in customs, weather delaying shipments from leaving the country, strikes and so on and so forth.

I am also not responsible for any custom fees or any other fees you may have to pay. This varies from country to country so if you are unsure what you may have to pay please speak to your local postal office who will be able to advise.

Have a question not answered here or on the FAQ/pin grading pages?

Please send an email to FELFIRAMOONDESIGNS@GMAIL.COM and I will do my best to get back to you within a couple of days!

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