Please note: The UK will be in lockdown for most of November so please be aware that orders may be slower being shipped out and may be even slower to reach you. Please check the Shipping Page for updates
Please note: The UK will be in lockdown for most of November so please be aware that orders may be slower being shipped out and may be even slower to reach you. Please check the Shipping Page for updates
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Shipping

FESTIVE SEASON SHIPPING UPDATE AND INFORMATION AS OF 21ST OCTOBTER 2020 - PLEASE READ

With the festive season fast approaching and COVID-19 still causing issues in terms of deliveries, I need to put into place deadlines to order by to give you the best chance of receiving your items before Christmas.

Royal mail have released their last dates to ship by in time for packages to arrive by Christmas. They are almost the same amount of time for each country as they gave us last year which I do not think is reasonable or achievable. Different parts of the UK are going in and out of lockdowns right now and more people than ever will be shipping items to their loved ones that they would normally seen in person in previous years. Please know I am putting in these deadlines to help, not to hinder, I hope you understand <3 

INTERNATIONAL SHIPPING (Outside of Europe)
Late date to order by: NOVEMER 2ND (for shipping on November 3rd)

INTERNATIONAL SHIPPING (Europe)
Late date to order by: NOVEMER 16TH (for shipping on November 17th)

UNITED KINGDOM
Late date to order by: DECEMBER 7TH (for shipping on December 8th)

I will continue to ship any orders placed after these deadlines, but please note there will be no guarantee they will reach you before Christmas. 

I currently ship on a Tuesday. Deadline for ordering each week is 3PM GMT MONDAY. Now I have an office, I need to pack orders and take them home to take to the post office the next day due to where my post office is compared to my new office.
Please note that there can sometimes be delays shipping items out. Please follow my Instagram for updates on processing and shipping.

Shop will then close on December 14th (last shipping day for me will be 15th) for Christmas, and re-open early January 2021

Current information on general shipping times:

UK: Royal Mail is still shipping 1st Class within a reasonable time but there are some delays in parts of the country. If it has been 2 weeks since you have received your shipping email but have not got your package, please contact me with your order number.

INT: Royal Mail will pass onto a courier in your country. Once that happens, Royal Mail no longer has any responsibility of how long it will take for your package to reach you. It could take only a couple of weeks if you live in Europe for example or it could take many more if you live further out. If it has been 8 weeks since you have received your dispatch email but have not got your package, please contact me with your order number. PLEASE NOTE: If you do not purchase tracking, I cannot tell you where your package is. I politely ask that you wait the 8 weeks before contacting me as I will not be able to do anything before that point. If you are concerned about post reaching you, PLEASE PURCHASE TRACKING.

**Making a purchase from the shop as of OCTOBER 2020, means you agree to the wait times stated times above** 

Post & Packaging charges are as follows:

UK

1st Class - £1.90
Signed For 1st Class - £3.00

'EUROPE'

International Standard - £4.50 
International Tracked & Signed - £9.00

'REST OF THE WORLD'

International Standard - £6.00
International Tracked - £10.50

Large orders may need to ship in more than one package. This will not effect your shipping costs.

**For items such as resin pieces & pin hoops/banners it is RECOMMENDED for international customers to select a TRACKED SHIPPING OPTION. As each piece is unique, it cannot be replaced so tracked shipping is the best option I have to get things to my INT customers safely**

All orders over £75 will automatically be upgraded to TRACKED shipping, no need to purchase tracked shipping.

PLEASE NOTE: It can take up to 24hrs for tracking numbers to update.

Once your order has been posted, I cannot be held responsible for any delays. These can range from getting stuck in customs, weather delaying shipments from leaving the country, strikes and so on and so forth.

I am also not responsible for any custom fees or any other fees you may have to pay. This varies from country to country so if you are unsure what you may have to pay please speak to your local postal office who will be able to advise.

Have a question not answered here or on the FAQ/pin grading pages?

Please send an email to FELFIRAMOONDESIGNS@GMAIL.COM and I will do my best to get back to you within a couple of days!

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