FAQ

Pre-orders, how does that work??
I will sometimes put some pin designs up for pre-order on the shop. These will be pin designs already in production or pins I wish to make. Pre-orders help to make sure the pins you want get made! I usually offer a limited number of pre-orders at a reduced price.
The pre-order post will state the expected time frame for the design. Please note that these can change based of things out of my control.
I always post updates on my Instagram.

Oops, I entered the wrong address at check out! What should I do?
Contact me ASAP! Use the contact form page to send me a message with your order number and the correct address.
If your item has already shipped then please follow the instructions above to contact me with your order number and/or tracking. Depending on the outcome you may have to cover the cost of shipping to have a new package shipped to you.

(APPLIES TO TRACKING ONLY) Help! My package says delivered but I don't have it?!
Please contact me asap with your order number and tracking number. I will then advise from there. Depending on the outcome (for example you made an error in the address) you may have to cover the cost of shipping to have a new package shipped to you.

Can I get my order cancelled/refunded?
I do not offer customers the option to cancel or get a refund their orders. How ever I do retain the right to cancel and refund any orders at any time without any prior notice.


Have a question not answered here or on the shipping/pin grading pages?

Please send an email to FELFIRAMOONDESIGNS@GMAIL.COM and I will do my best to get back to you within a couple of days!

x